Returns & Exchanges

At BIOAQUA Pakistan, we strive to ensure your skincare journey is seamless, offering a hassle-free 7-day return policy for any damaged or incorrect items received. To maintain hygiene standards, we only accept returns on products that remain unopened and in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the product.

• 2.
  Inspection & Approval

  Our quality assurance team will review your claim to ensure the item is eligible for return based on our safety and hygiene protocols.

• 3.
  Pack and Ship

  Once your return is approved, securely pack the items in their original box and ship them back to our designated warehouse address provided by our team.

• 4.
  Refund or Replacement

  After receiving and verifying the returned goods, we will process your full refund to your original payment method or dispatch a fresh replacement immediately.