Frequently Asked Questions

Everything you need to know about BIOAQUA Pakistan beauty products and services.

Are BIOAQUA products sold on this site 100% authentic?

Yes, we are the official source for BIOAQUA in Pakistan. Every product is sourced directly from the manufacturer to ensure 100% authenticity and freshness.

How long does shipping take within Pakistan?

Standard delivery takes 3-5 business days for major cities like Karachi, Lahore, and Islamabad, while other regions may take up to 7 business days.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan to provide a secure and convenient shopping experience for all our customers.

Can I return a product if it doesn't suit my skin?

Due to hygiene reasons, we only accept returns for items that are damaged during transit or if the wrong product was delivered. Please contact our support within 24 hours of delivery.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS or email which you can use on our logistics partner's website to monitor your shipment.

Are BIOAQUA products suitable for sensitive skin?

While BIOAQUA uses many natural ingredients, we recommend checking the full ingredient list on the product page and performing a patch test before full application.